Privacy Policy

1. Introduction

Welcome to Qootales ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our platform.

2. Information We Collect

Account information: name, email address, and password when you register. Profile information: pet details, location, and other information you choose to provide. Content you submit: pet stories, photos, videos, and listings. Communications: messages sent through our platform. Usage data: pages visited, features used, and interactions with the platform. Payment information: processed securely by Stripe; we do not store card details.

3. How We Use Your Information

We use the information we collect to create and manage your account; provide, operate, and improve our services; process donations; send transactional emails and service notifications; respond to your inquiries and support requests; ensure the safety and integrity of our community; and comply with legal obligations.

4. Sharing Your Information

We do not sell your personal information. We may share information with trusted third-party service providers who assist us in operating the platform (such as Stripe for payment processing), subject to confidentiality agreements. We may disclose information when required by law or to protect the rights, property, or safety of Qootales, our users, or the public.

5. Cookies and Tracking

We use essential cookies to keep you signed in and remember your preferences. Our hosting and security provider and the Google Maps service we use to show listings on a map may also set their own cookies. We do not use advertising trackers. You may control cookie settings through your browser. Disabling cookies may affect certain features of the platform.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services.

7. Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and to notify us immediately of any unauthorized access.

8. Children's Privacy

Qootales is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly remove it.

9. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data, or to object to or restrict certain processing. To exercise these rights, please contact us at the address below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date. Your continued use of the platform after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at contact@qootales.com.